Automation Support Options

Emergency Support:

  • ASAP support when you absolutely have to have your system up and running again 
  • A SPI engineer will contact you by phone to diagnose any quick steps you might take to mitigate or resolve urgent issues
  • If the issue requires an engineer on-site – then an emergency call out fee applies
  • PLC support

Standard Service Call:

  • Non-urgent service call typically scheduled at least 3 days in advance

Remote Support: 

  • When possible, remote support is the most cost-effective and often the quickest way to diagnose and resolve service issues
  • SPI Automation can work with you to set up remote support capability

Service & Support Maintenance Contracts: BEST VALUE

  • Lock in the knowledgeable support you need ahead of time
  • Support contracts customized to meet your specific needs
  • SPI Automation will always put your needs first, serve as your advocate, and act with urgency to resolve your service and support issues

What You Can Expect from SPI Automation

  • Overemphasis on communication throughout your Support engagement
  • Site visit pre-call with an Engineer
    • Punch list development, review, and collaborative prioritization
  • On-site visit check-in and punch list review
    • Confirm desired outcomes for each activity
  • Site visit checkout and accomplishments review
    • Review what was worked on and what remains
    • Approval needed to close out any punch list item
    • Provide training to your staff if needed to resolve similar issues moving forward
  • Follow-up report
    • Service & Support visit summary and hours logged
    • Suggested improvements that can be made and what to prioritize next

Speak with Our Specialists

Get in touch with our team to discover how you can increase your operation’s yield, efficiency and productivity with food and beverage processing automation.

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